About EIB Melbourne
Insurance conversations built around your business
Every business has its own priorities, challenges and plans for the future. Understanding these details is the starting point for a useful insurance conversation.
EIB Melbourne Insurance Services helps business owners explore insurance options, understand policy details and arrange cover suited to their circumstances. Our approach centres on personal service, clear communication and practical support, from the initial discussion through to policy reviews and assistance with claims.
How we start
Taking the time to understand your business
Your occupation or industry tells only part of your story. The premises you operate from, the equipment you use, the services you provide and the contracts you accept can all influence your insurance needs.
We take time to discuss how your business operates and what has changed. You might be establishing a new venture, employing staff, purchasing equipment or considering whether your existing insurance still reflects your activities.
These conversations help us explore relevant options and explain the information insurers may need when considering your application.
Clear information
Making insurance easier to understand
Comparing insurance involves more than looking at the premium. Policies can differ in their limits, excesses, exclusions and conditions, and those differences may affect how cover responds when something happens.
EIB Melbourne helps you work through these details so you can make a more informed decision. We explain the available options and discuss important limitations, including circumstances where additional or separate cover may be needed.
We welcome questions and aim to communicate in clear, practical language.
Our service areas
Supporting a range of business needs
We assist businesses across a range of industries and service areas:
Business insurance
Insurance discussions covering business assets, premises, liability exposures, interruptions to trade and cyber risks.
Trades insurance
Support for trades and contracting businesses considering their work activities, tools, equipment and commercial vehicles.
Hospitality insurance
Insurance considerations for cafes, restaurants, hotels and accommodation businesses.
Transport insurance
Assistance for owner operators and commercial fleets considering vehicles, goods in transit and related business exposures.
Construction Insurance
Discuss insurance for building projects, contract works, site equipment and the responsibilities of your construction business.
Information Technology (IT) Insurance
Explore insurance considerations for IT consulting, software services, technology equipment and cyber risks.
Media Insurance
Discuss insurance for creative services, production equipment, professional advice and work carried out on location.
Rural Insurance
Review insurance considerations for farms, rural property, machinery, vehicles and agricultural business activities.
Retail Insurance
Explore insurance for shops and online retailers, including stock, premises, customer liability and interruptions to trade.
The options available depend on your circumstances, the insurer and the policy selected.
Ongoing support
Support as your business changes
Insurance needs can change as your business develops. A new location, additional equipment or a different service may introduce exposures that were not part of your previous insurance arrangements.
We encourage you to contact us when changes arise, rather than waiting until renewal. We can discuss whether your arrangements need a review and help you understand the next steps.
When a claim occurs, we can provide guidance on the process, help identify the information required and assist with communication with your insurer. Claims are assessed by the insurer under the terms of your policy, and outcomes cannot be guaranteed.
Where we work
Serving Melbourne's north-east
EIB Melbourne welcomes enquiries from business owners across Greensborough and Melbourne's north-east.
Our service areas include Watsonia, Montmorency, Macleod, Lower Plenty, Rosanna, Eltham, Heidelberg, Bundoora, Heidelberg West and Epping, as well as Preston, Reservoir and Doncaster East.
Whether you operate from a local shopfront, work across multiple sites or manage a transport business, we welcome a conversation about your insurance needs. If you are outside these areas, contact us to ask whether we can assist.
Our role
Understanding our role
EIB Melbourne provides insurance broking services, helping clients explore options and arrange cover. The insurer issues the policy and determines whether a claim is payable under its terms.
Our Financial Services Guide explains our services and remuneration. We encourage you to read it alongside the relevant policy documents and contact us if you have questions.
You can read our Financial Services Guide via the FSG & TOE link in the footer of this page.
Let's talk
Let's talk about your business
Whether you are arranging insurance for the first time or reviewing existing cover, start with a conversation about what your business needs. Call 1300 003 553 or email admin@eibmelb.com.au.
Office hours: Monday to Friday, 8 am–5 pm, Melbourne time